24/7 Software support

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24/7 Software Support

If your plant’s control system is linked to Haarslev Global Services, you can take advantage of our 24/7 Software Support service. Available around the clock, 365 days a year, this telephone support service can get your system up and running again – not next week or tomorrow, but now.

HOW IT WORKS
If your plant encounters problems, use the 24/7 Software Support Hotline to call a Haarslev Global Services engineer. The engineer will access your system’s settings and other key data online, and help you solve any problem related to machine or system settings immediately.

If the problem can’t be solved by adjusting settings, restoring defaults and so on, your case will go to the front of the line for priority handling by Haarslev Global Services.

INSURE YOUR PROFIT
24/7 Software Support is like an insurance policy for your operation’s profitability. Downtime is the biggest profit eater in processing operations, and we can diagnose a problem 4 out of 5 times for customers who call our 24/7 Software Support service.

Being able to point out problems instantly – at any time of day or night – will dramatically improve the chances that you can get your plant up and running again, before downtime can start causing real pain.

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Would you like more information about customer care?

Contact us today at customercare@haarslev.com or by calling your local haarslev representative