360° Field Service

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360° FIELD SERVICE

The best way to stay on top of your maintenance and professional training needs is to join Haarslev’s 360° Field Service program.

Included services

Regular Site Inspections

This is where it all starts – with regular, in-person visits to your
factory, to inspect your setup, deal with more urgent issues, hear
about new or future needs, and recommend required measures.

Priority Access to Email and Telephone Support

When you call or email – or, if you have opted for 24/7 Software Support and experience an issue we can’t solve immediately via our link to your control system – you go to the head of the line.

Process Training at Regular Intervals

To meet changing needs and make sure you benefit from our latest experience and best practices, we provide regular, onsite training of employees who need a big-picture understanding of your processes and setup.

Mechanical Training at Regular Intervals

Same as above, but training is more geared for machinery operators – especially useful where employee turnover is high.

Special rates

Special Rates on Spare Parts

Save on spare parts every time you need them with a special discount on original Haarslev spare parts.

Special Rates on Field Service and Repairs

Enjoy a special discounted rate on Haarslev field service, and on any repair or refurbishment work you order – even if Haarslev did not supply the equipment in question.

Optional add-ons

24/7 Software Support

This add-on enables facilities using our control systems to link up to a Haarslev Global Service Center, where support technicians are standing by 24/7 to tackle faulty configurations and any other issue that can be dealt with via software adjustments. No more waiting. Get it fixed now.

The service is a designed to help you get ahead and stay there, by maintaining peak performance and staying in compliance with codes and other regulations. Read more about it at haarslev.com/360

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Would you like more information about customer care?

Contact us today at customercare@haarslev.com or by calling your local haarslev representative